Terms of Service

CompliAgency (“CompliAgency”, “we”, “us”, or “our”) is operated by COMPLIAGENCY LLP, HNO 1-5-288/1/8/1, Venkataeshwara Nagar, Surya Nagar, Near Hema Durga Temple, Old Alwal, Medchal-Malkajgiri, Secunderabad, Hyderabad, Telangana 500010, India. We provide compliance workflow and document-template software for marketing agencies. These Terms form a binding agreement between you (the “Customer”, “you”) and COMPLIAGENCY LLP.

CompliAgency is a software-as-a-service platform that helps agencies map client vendors, generate compliance document templates (such as data processing agreements, joint controller agreements, privacy policies, and compliance summaries), host client privacy centers and request forms, deploy cookie-consent banners, and monitor regulatory updates. The Service provides templates and workflow tooling only. It is not a law firm and does not provide legal advice. See our Disclaimer.

We may change, add, or remove features over time. If we remove a core feature of a paid plan during your billing period, we will tell you and, where appropriate, offer a pro-rated credit.

You must provide accurate registration information and are responsible for safeguarding your login credentials and for all activity under your account. You must be at least 18 years old and use the Service for business purposes. The Service is not intended for consumers.

The Service is offered on a free tier and on paid plans billed monthly or annually in US dollars. Each plan has a limit on the number of managed clients and its own set of features, as shown on our pricing and Billing pages.

Payments are processed by Paddle.com Market Ltd and its affiliates (“Paddle”), who act as our authorized reseller and Merchant of Record. Your purchase is also subject to Paddle’s buyer terms. Prices are shown excluding tax; Paddle adds any applicable sales tax, VAT, or GST at checkout based on your location and tax status.

Paid subscriptions renew automatically at the end of each billing period until cancelled. We may change prices for future billing periods; we will give you at least 30 days’ notice by email before a price increase applies to your subscription.

You can switch plans from Billing. When you move to a higher plan, the change applies immediately and Paddle charges the pro-rated difference for the rest of the current period. When you move to a lower plan, the change also applies immediately and Paddle credits the unused portion against future bills.

A lower plan is only available once your number of clients is at or under that plan’s limit. Features not included in the new plan stop working when the change takes effect.

You can cancel at any time from Billing. Your paid plan stays active until the end of the period you have already paid for, then your account moves to the free tier. You will not be charged again. You can undo the cancellation from Billing before that date.

If a payment fails, Paddle will retry it and we will show a notice in the app. You keep your plan during the retry window. If the payment still cannot be collected, the subscription ends and your account moves to the free tier.

When your account is on a plan with a lower client limit than the number of clients you have (for example after a cancellation or failed payment), we do not delete any clients. Clients up to the limit stay fully usable, starting with the oldest. The others become read-only: you can still view and download their documents and handle privacy requests, but you cannot edit them or generate new documents until you upgrade or delete other clients.

You may request a full refund within 14 days of your first payment for a new paid subscription. A refund also ends the subscription. See our Refund & Cancellation Policy.

You agree not to:

• use the Service for any unlawful, infringing, deceptive, or fraudulent purpose;
• upload content you do not have the right to use, or that violates others’ rights;
• upload special-category or highly sensitive personal data (such as health, biometric, financial account, or government ID data) unless it is strictly necessary and lawful;
• attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service;
• resell or sublicense the Service itself, except as expressly permitted; or
• present generated documents, scores, badges, or reports as legal advice, legal certification, or a guarantee of compliance.

You retain ownership of the data and content you submit or collect through the Service, including data about your clients and data submitted by your clients’ website visitors through privacy request forms and cookie banners (“Customer Content”). You grant us a limited license to host and process Customer Content solely to provide, secure, and support the Service.

You are responsible for the accuracy of Customer Content, for having a lawful basis and any notices or permissions needed to share it with us, and for reviewing all generated documents with a qualified professional before relying on them. When we process personal data in Customer Content on your behalf, our Data Processing Addendum applies and forms part of these Terms.

Some features use automated and AI tools, such as summarizing regulatory news, matching alerts to vendors, and drafting client update messages. AI output can be wrong, incomplete, or out of date. Review it before acting on it or sending it to anyone.

The Service relies on third parties such as Paddle (payments), Google (optional sign-in), and hosting and email providers. Their services are governed by their own terms. We are not responsible for third-party websites or vendors you map, link to, or embed.

The Service, including its software, templates, and branding, is owned by CompliAgency and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. Documents you generate for your own clients may be used, adapted, and shared for your legitimate business purposes, including after your subscription ends.

If you send us suggestions or feedback, we may use them to improve the Service without any obligation to you.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and that any document will ensure legal compliance. CompliAgency is not a law firm and does not provide legal advice. Using the Service does not create an attorney–client relationship.

To the maximum extent permitted by law, CompliAgency will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, or for fines or penalties imposed on you or your clients, even if we were told they were possible.

Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) US$100. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.

You will defend and indemnify CompliAgency against third-party claims, and related losses and reasonable legal costs, arising from Customer Content, your use of generated documents with your clients or their customers, or your breach of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates legal, security, or operational risk for us or others. Where reasonable, we will give notice first.

After your account is closed, we delete Customer Content as described in our Privacy Policy. Download anything you need before you close your account. Public privacy-center pages and cookie banners for your clients stop working when the account is closed.

These Terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from these Terms or the Service, except that either party may seek urgent injunctive relief in any competent court. Before starting any formal proceeding, please email us so we can try to resolve the issue informally within 30 days.

These Terms, together with the policies they link to, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may send notices to the email address on your account.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and notify you by email or in the app. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms? Email hello@compliagency.com.