Refund & Cancellation Policy

CompliAgency offers a free tier so you can evaluate the platform — add a client, map vendors, and generate documents — before purchasing a paid plan. We encourage you to use it to confirm the Service fits your needs.

You may request a full refund within 14 days of your first payment for a new paid subscription. Email hello@compliagency.com or use the refund option on your Paddle receipt. Refunds are issued by Paddle.com Market Ltd, our Merchant of Record, to your original payment method. A refund ends the subscription and your account moves to the free tier.

Renewal payments and charges after the first 14 days are not refundable, except where the law requires or for billing errors. Nothing in this policy limits rights you have under consumer law or Paddle’s buyer terms.

You can cancel at any time from Billing in your account. There are no long-term contracts and no cancellation fees. When you cancel:

• you keep your paid plan until the end of the period you already paid for;
• you will not be charged again;
• you can undo the cancellation from Billing before that date; and
• after that date your account moves to the free tier. Your clients and documents are not deleted.

On the free tier, one client stays fully usable and any others become read-only until you subscribe again or delete them. See section 6 of our Terms of Service.

Switching to a higher plan applies immediately and Paddle charges the pro-rated difference. Switching to a lower plan also applies immediately and Paddle credits the unused portion against future bills; these credits are not paid out as cash refunds. A lower plan is available once your client count is at or under its limit.

If a payment fails, Paddle retries it and the app shows a notice with an “Update card” option. You keep your plan while Paddle retries. If the payment cannot be collected, the subscription ends and your account moves to the free tier.

If you were charged in error or billed more than once for the same period, contact us and we will correct it.

Cancel, update your card, or download invoices from Billing in your account. For a refund within 14 days of purchase, email hello@compliagency.com.